Returns Policy

30 DAY MONEY-BACK GUARANTEE:

If you are not completely satisfied with the product, simply return it to us within 30 days from date of delivery in its original condition and original packaging. Please handle and repackage with care.

Once the returned item has been inspected and approved, a full refund will be issued through your original payment method.

Why 30 days? We believe 30 days is a sufficient amount of time to try the product and make up your mind.

After the 30 day window, we cannot offer a refund under our 30 Day Money-Back Guarantee.

We do not cover returns costs under our 30 Day Money-Back Guarantee. Please keep the tracking as we won't be responsible for shipping.

To request a refund under our 30 Day Money-Back Guarantee, please email us at info@curlgurlhair.com.

 

WARRANTY:

Our products are created to the highest standards and are tested and checked before they are sent out to you.

However, if the product is not performing how it should be due to a fault in workmanship, we will repair, replace or issue a full refund under our 1 Year Manufacturer Warranty. This covers the product or parts that prove defective during the warranty period.

The warranty does not cover any defects that have been caused by third-party damages not resulting from faults in workmanship.

If there is an issue with your product, please email us at info@curlgurlhair.com with evidence of fault on video.

Returns costs will be covered by us if there is proof of fault.